Clear Water Legacy 

Training Modules

Customer Service in the Post-Walkerton Water Department

Course Duration: full work day, 7 hours
CEU Value: 0.7
Trainer: Sheldon Thomas, Director, Clear Water Legacy Inc
Contact: Office: (905) 333-9203 email:​

Training Objectives: 

  • The unwritten service contract between the customer and the water department
  • New water customer expectations following the tragic events of the Walkerton water emergency 
  • Raising the bar / a new sensitivity to customer needs 
  • Stewardship responsibilities of water system operators
  • Operator professionalism 
  • Departmental image
  • Customer notification / no surprises
  • The handling of  water ‘sensitive’ consumers
  • Several case studies of 'what not to say' during complaint investigations
  • Several subject-matter videos

Target Group:

Water distribution management and field staff, contractors, consultants, water utility construction inspectors, and customer service personnel.

Water Distribution System Operator Training