Clear Water Legacy 

Training Modules

It's All About Customer Service
OWWCO ID 14478

Course Duration: half day, 3 hours
CEU Value: 0.3
Trainer: Sheldon Thomas, Director, Clear Water Legacy Inc
Contact: Office: (905) 333-9203 email:​

Training Objectives: 

  • The unwritten service contract between the customer and the water department
  • Customer Service is everyone's responsibility, regardless of job title 
  • Raising the bar / a new sensitivity to customer needs 
  • Stewardship responsibilities of water system operators
  • Operator professionalism 
  • Departmental image
  • Customer notification / no surprises
  • The handling of  water ‘sensitive’ consumers
  • 4 subject related videos

Target Group:

Water distribution/wastewater management and field staff, contractors, consultants, water utility construction inspectors, customer service personnel, and municipal councillors

Water Distribution System Operator Training